Frequently Asked Questions
Click on one of the questions below to see its answer.
Company Information
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Customer Service is taken very seriously at LivingDirect.Com. The email addresses and phone numbers listed below are provided to help you contact us with any questions, concerns, or information you want to share with us.
The best way to get information regarding general, sales, or any customer service related issues is to go through our CUSTOMER SERVICE HELP DESK. The CUSTOMER SERVICE HELP DESK allows you to find customer service information regarding a specific topic. You can also use our Live Chat feature that is available on the right column of our homepage. All chat requests that are received are given top priority, and during normal business hours most will be responded to within minutes.
Phone
We can be reached toll free at 1-888-645-3402. Our sales lines are open 24 hours a day. You can reach our customer service staff during the hours of 8 a.m. to 5 p.m. Central Standard Time on Monday through Friday. Our friendly Customer Service Representatives will help you with any question you may have.Mailing Address
LivingDirect.Com
8606 Wall St., Ste. 1800
Austin, TX 78754 What is your customer service philosophy?
Our motto is "Going to any length to help you find the right product to meet your specialty appliance needs." We strive to provide a total customer service experience that exceeds all expectations. We know that it can be hard to purchase a product without seeing it in person, which is why we have put together one of the most experienced group of research associates in the business. Our success is ultimately determined by the ability to gain your confidence and trust one satisfied customer at a time. Give us a call and see for yourself!
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Our corporate offices are located in the beautiful hills of Austin, Texas. However, we warehouse product in several different locations to ship throughout the continental United States.
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Located in Austin, Texas, LivingDirect.Com is the web marketing and sales division of Richlund Ventures, Inc.
LivingDirect.com was created to provide an online destination for people in search of distinctive home and business products that offer maximum functionality for your preferred living. We pride ourselves in delivering excellent customer care and unique products at a fair price without the hassles of pushy sales people. When you shop at LivingDirect.Com there are never any long lines to wait in and highly trained customer care associates are just a toll free phone call away to assist you in your buying decision.
We recognize that our success depends on the satisfaction of our customers, and that is why we treat each and every customer as if they were our only customer. As a truly customer focused company, LivingDirect.Com's mission is to provide you with a no-hassle shopping experience - We don't want there to be any surprises. We take the extra steps necessary to make sure you know exactly what you are buying, what the total price will be, and that you receive your purchase in perfect working condition.
At LivingDirect.Com our staff prides itself on providing top notch customer service. Everyone in our call center goes through rigorous training so that they can help you find exactly what you are looking for. If we don’t have the right product for you, we’ll be happy to try and find someone who does. We are not one of those on-line stores where you can’t get through to a live person. Give us a call, send us an inquiry on line, or try out a live chat and see for yourself!
Our Product Line
Is one of your products right for me?
There are a number of reasons why most anyone would want to consider buying our merchandise. First, if space is a premium, then our selection of compact appliances are the only way to go. For instance, we have sold thousands of products to people for their recreational vehicle, boat, yacht, small apartment, weekend house, or small office. However, we have found that many other people can benefit from buying our products as well. For example, senior citizens and disabled people have found that many of our products are much easier to use because of their efficiency and ease of use. Individuals remodeling their house are able to find the exact product they need to build in to a specific space. Doctors and dentists have also benefited from using the compact washer/dryer in their offices as a less expensive alternative to sending out their laundry to an OSHA certified launderer. Furthermore, due to their usefulness many people have decided to have a second appliance like an icemaker, fridge, or dishwasher in other areas of their home (wet-bar, guest house, garage, entertainment room). These are just a few great reasons to consider purchasing from LivingDirect.Com.
What if I can't find my appliance on your site?
We try to continually update our site with the products that you want. There are some products that we are able to order but do not include on our site. If you can't find what you are looking for, feel free to submit an inquiry, or call us to have a research associate help you with your specific needs. If we can't get the product you are looking for, we'll try to help you find someone who can.
What kind of products do you sell?
At LivingDirect.Com, our goal is to offer a wide variety of unique products that will save you time, space, and money. We have a wide selection of products that range from combination washer dryers to wine storage refrigerators. Let us know what kind of appliance you need to meet your requirements and we're confident we can help you find it. We are always looking for new products to add to our selection, so if there is a product you like that we don't carry, let us know!
Ordering Help
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Because we are based in Texas, Nevada and South Carolina, we are required to collect sales tax only on purchases in Texas, Nevada and South Carolina. On purchases from all other states there is no sales tax.
Do all of your products come with Warranties?
Yes, all products come with a manufacturer's warranty. We also offer extended service plans for most of our products. When available, you can select an optional extended warranty plan from the individual product detail page or in your shopping cart.
Do you offer nationwide delivery service?
Yes - We have suppliers across the United States that help us to fulfill our orders to all 48 of the Continental States. We DO NOT currently ship to Hawaii, Alaska, or outside of the Continental United States.
How can I check my Order Status?
You will receive an email confirmation when your order is placed. At this time you will get an order number. It is important to keep that order number for future reference. Once your product ships, you will receive a second email with the tracking information. You may check your order status at any time if you have registered on our web site. To login to see your order history and check the status of orders Click Here.
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We accept major credit cards (MasterCard, American Express, Visa and Discover). Please be sure to include your exact billing address and telephone number where you receive your credit card statements so that we can process your order as soon as possible. Your credit card will be authorized at the time your purchase is placed, however, it will not be billed until your order ships.
You may also choose to pay using PayPal Checkout (account required) or Bill Me Later if you would like to defer payments for 90 days on purchases of $250 or more. (subject to credit approval). These optional payment methods are made available during the checkout process.
We also accept cashier's checks and company checks, but you will need to call 1-888-645-3402 to place your order. Orders are processed upon receipt of funds. We accept purchase orders for companies that have submitted a credit application that have successfully approved. Click here for more information on business sales.
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Regular Returns
Most items may be returned for any reason within the first 30 days following the date of delivery provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. We do not charge a restocking fee on properly authorized returns for most items within this 30 day period.Portable air conditioners and portable air coolers may be returned for any reason within the first 15 days after they were delivered provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. There is a 15% restocking fee on portable air conditioner and portable air cooler returns regardless of initial shipping costs (i.e., portable air conditioners and portable air coolers that are shipped out with "Free Shipping" are not subject to an additional 10% fee, as discussed below.)
Any items shipped with "Free Shipping" are subject to the same returns policy as discussed above. However, there is a 10% restocking fee on returns of items shipped out with "Free Shipping."
To initiate a return, please give us a call at 888-645-3402 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
Please note that LivingDirect.Com will not refund the initial shipping cost charged to the customer on any returns under our Regular Returns policy.
Damaged Shipments
If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of delivery*. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 1-888-645-3402 to set up a return for a damaged product.*Please note that this policy applies to all products except Kwikool brand commercial portable air conditioners. Kwikool brand commercial portable air conditioners must be thoroughly inspected upon delivery and all freight damage must be notated on the delivery slip.
Defective Products
All defective products will be handled by the manufacturer under the terms of their warranty. LivingDirect.Com is not responsible for replacing products that fall under the manufacturer's warranty coverage. When should I expect delivery?
We strive to get all orders processed and shipped out within 48 hours, and depending on where the final destination is it should take between 3-7 days thereafter once the product has shipped out. You can view expected delivery time for a specific product by viewing the Availability on the product page. For example, if a product is in stock and the average time it takes to ship out is 5 business days, it will say Usually Ships In 5-7 business days. Delivery time will vary once the product ships out depending on which warehouse it ships from and which part of the country you are located in. If you have any special delivery requirements, please give us a call.
