Policies and Procedures
Please familiarize yourself with some of our policies and procedures below. It will help expedite the sales and delivery process.
Richlund Ventures strives to give our corporate and government customers the best purchasing experience possible each time they order. We are able to do this by providing low prices and great customer service for all of our customers. In order for Richlund Ventures to help our customers reach their goals we must operate a few policies and procedures. Should you have any further detailed questions or requests please contact your business sales representative at 800 297-6076.
Richlund Ventures ships product across the U.S. using UPS Ground, Fedex Ground, DHL, and various freight companies. Expedited services are available and require the customer to call for arrangements or added costs.
A client may choose to use their own shipping methods. If a customer chooses to do so, the merchandise becomes the property of the customer at the time of pickup. Under these circumstances Richlund Ventures is removed from any responsibility towards shipping damages and the responsibility to file claims and collect damage allowances is the customer's. Richlund Ventures still expects payment due in full by the end of terms.
Richlund Ventures invoices are printed and mailed the same or following day the order is shipped out.
Payment terms are NET 30 unless another agreement was specified and agreed to by both parties prior to the shipment of the product.
Payment penalties occur when payment shows to be delinquent. A late payment fee of 2% will be applied to every order for each 30 day period past the original invoice due date.