The Living Direct Network
Award Winning Services
Our Success Depends On The Satisfaction Of Our Customers!
This core philosophy is why we treat each and every customer as if they were our only customer. We would like to thank all of our loyal customers who have put their trust in us since 1999, and we look forward to adding you to our ever-growing list of satisfied patrons. We encourage you to contact us via e-mail, live chat or telephone anytime if we can assist you in any way.
Internet Retailer Magazine, - Top 500 Retail Web RetailersWhile we have grown to one of the Top 500 Retail Web Retailers as reported by Internet Retailer Magazine, we have not lost the customer centric focus that has made us so successful. Our continuous drive to offer the best line of select products, as well as top tier customer service initiatives has allowed us to be continuously listed as a Top 500 Retailer year over year.
Entrepreneur Magazine - Hot 500 Fastest Growing BusinessesThe Hot 500 rankings are compiled from a database of more than 19 million businesses throughout the United States. Only 95,000 businesses (or 0.5 percent of the 19 million businesses) met the needed criteria to be considered for this award. We are proud to have been selected as a 2007 Hot 500 Fastest Growing Business, which once again displays the work ethic of our employees and continued loyalty of our customers.
Authorized Online Retailer
Living Direct is an Authorized Retailer for every brand we sell
Being an authorized online retailer allow us to provide you with a higher level of protection for your goods and assures you the best possible service available online. Living Direct is an Authorized Internet Retailer for Avanti, Haier, EdgeStar, Summit, Danby, LG, Sharp, Honeywell, Soleus, Rheem, - and every other brand we carry.
Why should you purchase from an Authorized Internet Retailer?
1. You can count on your equipment's warranty being honored.
Some manufacturers will only honor a request for service under warranty if the item was purchased from an Authorized Retailer. You may be asked to show proof of purchase in the form of a dated invoice from an Authorized Retailer.
2. You can be sure your merchandise was intended to be sold in the US market and is not a "knockoff" unit.
Knockoff units may look the same as those intended to be sold in the US, but they may not meet the same performance specifications. They're not likely to be UL listed, so they may be unsafe. They may lack all or some of the accessories provided with US models. They may be difficult or even impossible to repair.
3. You benefit because most manufacturers provide Authorized Retailers with ongoing product updates.
Manufacturers make sure Authorized Retailers learn how to set up and use their products. And they typically inform their Authorized Retailers about any product recalls or modifications. You can count on an Authorized Retailer to pass any important information they receive directly on to you.
10 Day Fair Price Guarantee
At Living Direct, we believe that our service is what sets us apart from our competitors. Our experience and knowledge about the products we sell allows us to offer you a level of service that you will not find anywhere else on the Internet or at your local retail store.
We understand that you want the best value for your money. We work hard to make sure that our prices are as fair and competitive as possible, but you may occasionally find a less expensive price somewhere else.
While few other companies match our investment in customer service and our commitment to fair, reasonable terms and conditions, we don't want to lose your business just because you saw the product cheaper elsewhere. This is why we offer our Fair Price Guarantee. After your purchase, if you find a better price for the same item at another authorized dealer (including any applicable freight or tax), we will do our best to refund you the price difference within the first 10 days from time of purchase.
The 10 Day Fair Price Guarantee is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished item or demo piece) and not be a club "members price" or typographical error. This offer applies to new purchases only and may not be possible for all products. (*Fair price guarantee limited to items listed by online retailers only - print ads are not eligible)
Quick Shipping On All Stocked Inventory
Where does our expertise come from?
We understands the importance of shipping your purchases out quickly and correctly. This is why we offer a 24 Hour Shipping Guarantee on select popular products throughout our store (Our business hours are 8 am to 5 pm)* or we'll credit you $20!
Expedited Shipping Options
Living Direct offers three expedited shipping options on numerous products throughout our store. Whenever you see the "Expedited Shipping?" drop down box on products listed in your shopping cart, you may choose from 3-Day Select, 2-Day Air or Next Day Air premium services to ensure your merchandise arrives in the quickest manner possible.
Friendly Expert Sales Advice You Can Trust
24 Hour Ship Time Guarantee
Each Sales Representative undergoes weeks of hands on product training. Each sales representative also has instant access to the latest product data files and manufacturer provided information for practically anything sold at our store - everything from refrigerators to ice makers to tankless water heaters, our product specialists will have the answer. We have even taken apart several key product types to ensure our reps know the inner workings of even some the most complex merchandise we carry.
What you can expect from our sales professionals:
- Good questions that help us clearly understand what you need
- Clear, concise answers to your questions, in plain language
- Correct recommendations - all recommended products and associated accessories will be thoroughly explained
- Everything you need - you will be offered all of the components and associated accessories you may need to completely enjoy your purchase
- No pressure - if you'd like some time to think things over, you can come back to your pre-loaded shopping cart or utilize our product wish list
See What Our Patrons Have To Say
You guys did a great job. I thought it was going to take at least 2 week or more. I dont think it was even a week. Wow, talking about service and speed! You should get a ticket going that fast lol. Keep up the good work - and there are raises for all of you! Thanks.
— Terry D.
...the easiest on-line purchase that I've ever made. Awesome website, easy to manuveur and find exactly what I'm looking for at competitive prices. Would definitely recommend to friends and family.
— B. Klemm.
I was completely amazed at the ease in ordering from CompactAppliance. At first I was hesitant to order from a company I did not know, as I feel most people are. This was a last minute Christmas gift and I was backed in a corner so I figured what the heck and gave it a whirl. Not only was the price of the item fair, but the efficiency in shipping was unbelievable. The item made it to my doorstep 2 days earlier than I expected and was exactly what I wanted. Needless to say I will be ordering from CompactAppliance again in the future.
— R. J. Lee
I have recently placed an order with your website, and felt compelled to iterate the fact that out of my many years of doing business online, your site is simply one of the best I have worked with. The simple design, ease of use, speed, order pruchasing, and online chat are all exceptionally put together. Keep up the good work!
— M. Bedford
Click Here to read more Living Direct specific customer testimonials.
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Have a Question? Call 1-866-975-4846
We Give You More
Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
30 Day Returns
Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
17 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.