Shopper Shield Protection Policy



In an effort to establish the best customer service possible, LivingDirect.Com is proud to offer our own Shopper Shield Protection Policy. This policy grants our buyers an unparalleled shopping experience with a unique shopping guarantee, price matching, return policy and more!

Hassle-Free 30-Day Returns

Living Direct has gone to great lengths to assemble the most complete line of quality products possible and is prepared to stand behind those products with a hassle-free 30-day return policy. We have a dedicated returns department ready to assist you through our online tools or via telephone should you need to initiate a return.
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10-Day Price Match Guarantee

In addition to our award winning service we offer our customers the best pricing possible. After your purchase, if you find a better price for the same item at another authorized dealer (including any applicable freight or tax), we will refund you the price difference within the first 10 days.
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Lost Shipment Coverage

Should your shipment be lost by our carrier we will automatically credit your account or replace the product – your choice! (*Shipping carrier must declare item “lost” and eligible for “lost shipment” claim before replacement or refund may take place)

Top Tier Security

We secure your private information using a Verisign SSL certificate. Information exchanged with any address beginning with "https" is encrypted before transmission. Additionally, we have a strict privacy policy that follows industry best-practices in dealing with your private information.