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Talk or chat with one of our friendly experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute
The Living Direct Network utilizes several different ship methods that are detailed below. On each product page of our web site you may locate the shipping method for a particular product as well as the details of its ship method by viewing the "Shipping and Delivery Information" box located directly underneath the product description.
Please note that you will receive an email with a tracking number after your order has shipped. To track an order, either log into Your Account or Contact Us.
This ship method uses either UPS or Federal Express Standard Ground ship method. Delivery times related to these ship methods are usually between 3 and 5 business days once the product leaves the warehouse. We can usually arrange for expedited Next Day, Second Day, or Three Day shipping for products with this ship method - just give us a call or select expedited shipping, if offered, when you are checking out.You will know what the expedited shipping cost will be before the order is processed.
This is a Standard Freight-Line delivery with curbside service. Freight line items will be delivered to the front of your home or business. If you require inside delivery you will need to select the premium shipping method, if offered, during the checkout process or contact our customer service department for assistance. (*Premium delivery details provided on this page) All freight line deliveries require a signature and will occur weekdays during business hours. The freight line company will call to schedule a delivery appointment.
Premium Freight Line
This is a Premium "White Glove" shipping service that we offer for many of the freight line related items on our site. You will see this shipping method as an option during the checkout process if premium delivery is available for that particular item. This service includes two person delivery, inside threshold with a maximum of two flights of external stairs to reach threshold door. If any piece weighs more than 300lbs or greater or pieces weigh more than 400lbs, shipment will only be available for delivery to the First Dry Area or Garage. Service does not include unpacking or installation of items. As with all deliveries please retain all original boxes and packaging.
If you have any questions regarding the various shipping methods offered please contact our customer service department at: 1-866-975-4846 (Monday – Friday 8am to 5pm C.S.T.)
We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line and Premium Freight deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.
If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. Excluding holidays and weekends)
PLEASE NOTE that this policy applies to all products except Kwikool brand commercial portable air conditioners. Kwikool brand commercial portable air conditioners must be thoroughly inspected upon delivery and all freight damage must be notated on the delivery slip.
At this time, the Living Direct Network only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's under any circumstances.
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Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
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Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
17 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
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Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.
California Prop 65
General Summary of Proposition 65
The “California Safe Drinking Water and Toxic Enforcement Act of 1986” (more commonly referred to as ‘Proposition 65’)
was enacted to ensure that customers be properly warned when a product contains a substance known to cause cancer or
reproductive harm. The law requires the State of California to publish and maintain (annually) a list of substances
to be available to the general public. Additionally, the law requires that businesses properly notify residents of
the State of California about the presence of these substances in the products they purchase, or that may be present
in their homes, workplaces, or that otherwise may be released into the environment. The specific list contains a wide
range of naturally occurring and synthetic substances including manufacturing and construction chemicals, pesticides,
tobacco, food-additives, solvents, household products, drugs and byproducts created from a specific product usage.
For complete list of these chemicals, visit: http://oehha.ca.gov/proposition-65/proposition-65-list
What is the California Proposition 65 Warning?
You may have noticed the below warning label on our products, or on products from other manufacturers. The warning has become increasingly commonplace and oftentimes raises questions about why the warning exists, and what it means to a customer. The warning itself is just one of many requirements for businesses operating in and/or selling products to customers in the the State of California. The warning does not mean that a product that includes the warning will cause cancer or reproductive harm, but rather it simply is provided in order to educate the consumer that a substance may exist. A large number of the substances listed under Proposition 65 have been in regular use for many years without any documented harm to a consumer. This is due to the low concentrations and minimal exposure that actually occurs with these substances. Those chemicals, however, have been determined by the State of California to be listed as potentially harmful.
I don’t live in California. Why did my product include this warning?
In order to ensure compliance with Proposition 65 requirements we have determined that all products manufactured by
Living Direct Inc, including products sold under the EdgeStar, Avallon and Koldfront brands, should include the
above-referenced warning label. This labeling requirements exists for all of our products regardless of the
location / destination to which the product is ultimately sold and/or shipped.
We believe that our products, when used as designed, are not harmful and as such this warning is provided in order to properly conform to the requirements of Proposition 65.
For complete details regarding Proposition 65, please visit:http://oehha.ca.gov/prop65.html