Living Direct Network Rewards Program Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE LIVING DIRECT NETWORK REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR PARTICIPATE IN THE LIVING DIRECT NETWORK REWARDS PROGRAM.

These Living Direct Network Rewards Program Terms and Conditions (“Rewards Terms") apply to your access to and participation in the Living Direct Network Rewards Program (“RewardsProgram” or “Living Direct Network Rewards"), which is operated by Living Direct, Inc. or its affiliates (collectively, “Living Direct", “our, “us or “we"). These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with Living Direct for other products and services. Please note that your access to and participation in the Rewards Program is also governed by the terms, conditions, limitations and requirements linked in these Rewards Terms, all of which (as may be changed over time) are incorporated into these Rewards Terms. In addition, these Rewards Terms complement and incorporate by reference our Terms of Use. In the event of any conflict between the Living Direct Network Terms of Use and these Rewards Terms, the Living Direct Network Terms of Use will control.

Living Direct reserves the right to change, modify and/or eliminate the Rewards Program and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to discontinue or change the benefits or change the or Rewards Codes (defined below) received under the Rewards Program, merge the Rewards Program with another rewards program, or to adjust how Rewards Points are earned, calculated or redeemed. It is possible that you may be unable to receive enough Rewards Points to redeem a Rewards Code if we discontinue the Rewards Program or merge the Rewards Program into another rewards program.

Rewards Program Eligibility

The Rewards Program is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Rewards Program. Current Living Direct employees and contractors, and their immediate family members living in the same household, are not eligible to participate in the Rewards Program.

Rewards Program Description

The Rewards Program is a free customer loyalty program that allows participants to earn “Rewards Points” with qualifying purchases or activities on LivingDirect.com. Participants in the Rewards Program may redeem accumulated Rewards Points for “Rewards Codes” that can be used toward purchasing items on LivingDirect.com and may also use the Rewards Points for other purposes as may be provided by Living Direct from time to time. These Rewards Terms provide a general overview of the Rewards Program. For more information about earning, calculating or redeeming Rewards Points, Tiers, Promotional Activities and other details, please visit our Rewards Program page and create and account.

Joining the Rewards Program

There are no membership fees associated with the Rewards Program. Below are some of the ways that you can enroll in the Rewards Program. For more information about enrolling in the Rewards Program, please visit our Rewards Program page.

  • Visit our Rewards page and create an account
  • Contact our customer service department 1-866-975-4846
  • Chat with our customer service department
  • Earning Rewards Points

  • Create an Account.

    Earn reward points by creating an account to associate with your reward points. This is necessary to accumulate and redeem reward points. You must create an account prior to your purchase for that purchase to be eligible for reward points.

    Purchases

    In order to receive Rewards Points for a purchase, your order must be placed while signed in to your Living Direct Network account that is associated with your Rewards Program. You will earn Rewards Points based on the total amount paid for your purchase, including any tax and shipping but excluding any purchases to the extent made with Rewards Codes, other discount codes.

    Subscribe

    Subscribe to the Living Direct network emails. By doing this you will be added to our email list and will receive both promotional and informative emails regarding our products. For subscribing you will receive reward points limited to one subscribed email per customer.

    Share

    Share your purchases via email with your friends or family. Limited to one share per customer.

    Referral

    Refer a friend who makes a purchase with Living Direct using the same email that you referred and receive reward points. Limited to 2 referral purchases per day.

    Wish List

    Create a wish list on the Living Direct Network of sites and earn reward points. Limited to earning points on one wish list creation.

    Reviews

    Write an eligible review on our network of sites and earn reward points. Limited to 20 reviews written per customer.

    Videos

    Watch videos on our site to earn reward points. Limited to 10 videos per customer.

    For more details about how to earn Rewards Points please visit our Rewards Program page. Rewards points earned on one Living Direct Network site may not be transferrable to all Living Direct sites. Living Direct has the right to disapprove and remove points at our discretion.

    Redemption of Rewards Points

    You can redeem Rewards Points posted to your Account for Rewards Codes, which can be applied toward future LivingDirect.com purchases. For more details on redeeming Rewards Points for Rewards Codes (including the redemption rate), please visit our Rewards. Rewards Codes are only issued in whole $1 increments with a maximum amount per Rewards Code of $250. You can redeem your Rewards Points for Rewards Codes by logging into your Living Direct Account and accessing the Rewards dashboard.

    Rewards Points accumulated under the Rewards Program and Rewards Codes issued when Rewards Points are redeemed are promotional in nature and have no cash value. Rewards Codes are redeemable in merchandise only and cannot be applied to previous purchases. Your Rewards Points, Reward Codes and your Rewards Program Account are personal to you and may not be sold, transferred (by operation of law or otherwise) or assigned to or shared with, family, friends or others, or used by you for any commercial purpose. You are responsible for any federal, state or local taxes applicable to your participation in the Rewards Program.

    Impact of Merchandise Returns on Your Rewards Points and Rewards Codes

    If you return merchandise that you purchased with your Rewards Codes in accordance with the Living Direct Network Return Policy, you will be refunded the amount you paid (excluding the value of the Rewards Codes and any other discounts) to the original method of payment. For example, if you placed an order totaling $100 for one item and used a $10 Rewards Code, we will refund $90 to your original method of payment. If you purchase multiple items using a single Rewards Code, then the value of your Rewards Code is applied proportionally to each item, and returns of any one item will result in a refund of the amount you paid for the item, excluding the value of the proportionally applied value of the Rewards Code. You will not receive a replacement Rewards Code for returned merchandise and Living Direct will not credit the redeemed Rewards Points back to your Rewards Program Account.

    If you void a purchase or return your purchase, Living Direct will deduct the Rewards Points that you were awarded for that purchase from your Rewards Program Account. If you have already redeemed those Rewards Points, this could potentially result in a negative Rewards Point balance in your Rewards Program Account.

    Miscellaneous

    Without notice to you, Living Direct reserves the right to suspend or terminate your Rewards Program Account and/or your participation in the Rewards Program (in whole or in part), if Living Direct determines in its sole discretion that you have violated these Rewards Terms, you have more than one Rewards Program Account, or that the use of your Rewards Program Account or your participation in the Rewards Program is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Living Direct may, in its sole discretion, suspend, cancel or combine Rewards Program Accounts that appear to be duplicative. In the event that your participation in the Rewards Program is terminated, you will not be able to redeem any accumulated Rewards Points

    Without notice to you, Living Direct also reserves the right to “unregister" a Rewards Program Account that is inactive and cause that Rewards Program Account to be ineligible for the Rewards Program. An inactive Rewards Program Account is defined as a Rewards Program Account that has not earned Rewards Points for one year. In the event that your Rewards Program Account is unregistered due to inactivity, then you will no longer be eligible for Rewards Program benefits, including accumulating Rewards Points or converting your Rewards Points into Rewards Codes. You may reactivate your Rewards Program Account by logging into your Living Direct Network Account or making a purchase using your Living Direct Account that is associated with your Rewards Program Account, but any Rewards Points earned prior to the Rewards Program Account being deemed inactive will be voided.